Customer Satisfaction & Refund Policy

At Lustro Leather, customer satisfaction is our top priority. If your experience does not meet your expectations, we are committed to making it right. Under specific conditions, we offer a 100% money-back guarantee to ensure your complete satisfaction.

Order Cancellations

Most of our products are custom-made, and raw materials are procured specifically for each order. Due to this, we maintain minimal inventory.
Cancellations must be requested within 12 hours of placing your order. We regret that cancellations requested after this window cannot be accommodated.

Returns & Refunds

Items returned for a refund will receive 100% of the purchase price, excluding shipping costs.

A 25% restocking fee applies to all returned items.

Customers are responsible for all return shipping and freight charges.

Sale items are final sale and non-refundable. However, customers may request:

Store credit, or

An exchange for a different size (must be of equal value).

Product Replication

All our jackets are recreated versions inspired by original designs. While the cut and overall design closely match the reference image, minor variations are intentional to avoid copyright infringement and account for fabric differences.

Color Disclaimer
Please note:

Product colors may vary slightly due to differences in screen displays, lighting during photography, and individual perception.

Custom color selection is available for leather jackets. We will craft your jacket in the color of your choice. However, minor discrepancies may occur due to the leather tanning process, lighting effects, and digital resolution.

Quality Commitment

We take pride in delivering premium-quality products:

All jackets are made with genuine leather or high-grade faux leather and fabrics, depending on your selection.

We ensure craftsmanship that meets the highest standards.

Free Worldwide Shipping

Lustro Leather is pleased to offer free global shipping on all orders. Our dedicated facilities ensure prompt and efficient service for our valued customers around the world.